I was on the phone with Apple today for close to 3 hours, speaking with 4 different people, negotiating the goods.
After all was said and done, here's what I asked for:
* an upgrade; no more CrapBook .. gimme a MacBook Pro (hope it's not a Crapbook Pro .. that would truly be frightening)
* replacement of all my accessories: a power adaptor, a new case, and a keyboard protector
* new software: iWork
* retrieval of all lost data
Of the above, I got everything except iWork. I'm disgusted with them. I can't believe that after 5 crashes/replacements, I had to fight for 3 hours to get what I did.
After all was said and done, here's what I asked for:
* an upgrade; no more CrapBook .. gimme a MacBook Pro (hope it's not a Crapbook Pro .. that would truly be frightening)
* replacement of all my accessories: a power adaptor, a new case, and a keyboard protector
* new software: iWork
* retrieval of all lost data
Of the above, I got everything except iWork. I'm disgusted with them. I can't believe that after 5 crashes/replacements, I had to fight for 3 hours to get what I did.
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